GENERAL SALES TERMS AND CONDITIONS
GENERAL INFORMATION FROM THE SELLER
The Print4Student.be website is an initiative of IDENTIC SRL
Head office : Brixtonlaan 5 - 1930 Zaventem.
Company number (BCE/VAT) : BE0447002328
E-mail : sales@identic.be
Phone number : +3227375222
ARTICLE 1 – SCOPE OF APPLICATION
These General Sales Conditions are applicable to all sales or services offered by IDENTIC SRL to a user of the print4student.be website.
Any person who uses the Print4student.be website (hereinafter referred to as the Customer) acknowledges that he/she has read and accepted these general terms and conditions of sale without reservation.
The general terms and conditions of Print4student.be apply to the exclusion of all other general terms and conditions, even if the latter exclude the application of the general terms and conditions of Print4student.be.
In case of contradiction between the present general terms and conditions and those of a contracting party, only the general terms and conditions of Print4student.be will apply.
The invalidity of one or more clauses of these general terms and conditions does not lead to the invalidity of the agreement or of these terms and conditions, but only of the disputed clause.
In such a case, Print4student.be has the right to replace the invalid clause with another valid clause whose effects are the closest to the invalid clause.
IDENTIC SPRL keeps the right to modify the present general conditions of sale punctually. The modifications will be applicable as soon as they are put online for any purchase after this date.
ART 2 - ONLINE STORE
Print4student.be provides the Customer with an online store of products or services sold online by Identic SRL, which consist of the printing of documents sent to the site by the Customer and their subsequent delivery.
The products or services are described and presented on the site as accurately as possible. However, Print4student.be shall not be liable for any errors or omissions in the presentation of the products or services.
The products and services are offered within the limits of their availability. In case of unavailability, Print4student.be will inform the Customer by e-mail as soon as possible in order to replace, suspend or cancel the order of this product and to organize a possible refund.
ART 3 - PRICE
The prices mentioned on the website are not binding for Print4student.be and are only indicative. Print4student.be therefore keeps the right to modify them at any time.
The prices and taxes that will apply are those in effect at the time of the order, subject to the availability of the product or service ordered at that time. The prices are indicated in euros.
The total amount of the order (including all taxes) and, if applicable, delivery charges is indicated before final validation of the order form.
ART 4 – ORDER
The Customer must fill in an online order form, using an electronic form. By completing the electronic form, the Customer accepts the price and description of the products or services.
The Customer must expressly accept the present general sales conditions before validating the order.
The Customer must provide an e-mail address, billing information and, if applicable, a valid delivery address on the electronic form. Any further exchange or contact with Print4student.be will be made via this e-mail address.
The Customer undertakes to ensure that the information entered on the aforementioned electronic form is correct.
If the information entered by the Customer is not correct, the Customer will have to bear the additional costs, damages related to or caused by this incorrect information.
The Customer will then have to choose the delivery method and validate the payment method.
From the moment the order is transmitted to Print4student.be, it is binding on the Customer. Print4student.be is only bound from the moment the execution of the ordered service has started.
Print4student.be keeps the right to block the Customer's order in case of non-payment, wrong address or any other problem on the Customer's account, until the problem is solved.
ART 5 - PAYMENT
The Customer must execute the payment immediately after the final validation of the order using the chosen payment method.
Upon confirmation of payment by the Customer, Print4student.be will send an order confirmation by e-mail to the e-mail address indicated by the Customer on the electronic form as soon as possible.
The Customer must immediately pay for the entire order. The following payment methods are available to the customer: Bancontact, Mastercard or Visa.
The Customer warrants to Print4student.be that he/she has the necessary authorization to use this method of payment and acknowledges that the information given to this effect is proof of his/her consent to the sale as well as to the payment of the amounts due for the order.
Print4student.be has set up a procedure for the verification of orders and means of payment in order to reasonably guarantee against any fraudulent use of a means of payment, including by asking the Customer for identification data.
In case of refusal of authorization of payment by credit card by the accredited organizations or in case of non-payment, Print4student.be reserves the right to suspend or cancel the order and its delivery.
Print4student.be also reserves the right to refuse an order from a Customer who has not paid in full or in part for a previous order or with whom a payment dispute is pending.
No complaint or claim will result in a suspension of the Customer's obligation to pay.
ART 6 – DELIVERY
6.1 Orders are printed and sent within 48 to 72 hours of payment.
6.2. Delivery is then made within the following time limits :
• From 24 to 48 hours according to bpost conditions for all deliveries in Belgium and from 2 to 3 working days for all deliveries in France, the Netherlands and the Grand Duchy of Luxembourg.
Delivery times are given as an indication and are expressed in working days.
No compensation can be claimed from Print4student.be or the transporter for late delivery. If the delivery time exceeds thirty days from the date of the order, the sales agreement can be cancelled and the Customer can be reimbursed.
Print4student.be cannot be held responsible for late deliveries if they are caused by an incorrect or incomplete address or if the Customer is repeatedly absent from the delivery time. In these circumstances, the agreement cannot be terminated and the Customer cannot claim a refund.
ART 7 – COMPLAINTS AND RETURNS
On pain of foreclosure for lateness, any complaint must be made by registered letter or by e-mail within eight days of receipt of the order by the customer.
The use, even partial, of the delivered product is deemed to be approval by right.
A defect in a part of the delivery does not give the Customer the right to refuse the entire order.
Any complaint or return that is not made in accordance with the rules defined above and within the given timeframe cannot be taken into account and will release Print4student.be from any responsibility towards the Customer.
Any product to be exchanged or refunded must be returned to Print4student.be as a whole and in its original packaging. The return costs are at the expense of the Customer.
ART 8 - CHECKING PRINT DATA
Print4student.be will print exclusively on the basis of data provided by the customer. These data must be transmitted exclusively in PDF format.
The Customer is obliged to carefully check the documents that he transfers to the site. Print4student.be does not carry out any checks.
Print4student.be will never be responsible for spelling, linguistic, grammatical and/or other errors in the content of the work. The Customer understands and accepts that Print4student.be does not undertake any obligation to proofread, correct or check the work.
Print4student.be will not be responsible for any printing defects resulting from the file uploaded to the site by the Customer.
Art 9 - Guarantee of conformity (if the Customer is a consumer acting for private purposes)
Print4student.be guarantees the conformity of the products or services with the contract in accordance with the law in force at the time the contract is concluded.
If the Customer is a consumer, he or she has a period of two years from the delivery of the product to exercise the legal guarantee of conformity. However, if the product purchased was a second-hand item, the warranty period is one year.
Print4student.be must be informed of any lack of conformity as soon as possible, and in any case no later than two months after the discovery of the lack of conformity.
The terms and conditions for returns and exchanges are set out in article 7 of these general terms and conditions.
ART 10 - RIGHT OF WITHDRAWAL (if the Customer is a consumer)
If the Customer is a consumer, he may exercise his legal right of withdrawal within 14 working days of delivery of the goods or conclusion of the service contract in accordance with Article VI.47 of Book VI of the “Code de droit économique”.
After having communicated his decision to withdraw, the Customer has 14 days to return the goods.
Any withdrawal that is not made in accordance with the rules and deadlines set out in this article cannot be taken into account and will release Print4student.be from any liability towards the Customer.
The Customer can request a refund of the returned product, without any penalty, except for the return costs, which remain at his expense.
The return or exchange of the product can only be accepted for products that are in their entirety, intact and in their original condition, in particular with complete, intact packaging and in saleable condition.
Print4student.be will refund the Customer the full amount paid, including delivery costs, within 14 days of the recovery of the goods or the transmission of proof of shipment of the goods.
The Customer can send his declaration of intention to withdraw by means of a standard form available on the website of the SPF Economie, or by any other unambiguous declaration indicating the consumer's intention*.
ART 11 - THE RETENTION OF TITLE CLAUSE
The printed materials sent by Print4student.be remain the exclusive property of Print4student.be until physical receipt of the delivered product.
The responsibility and the risk of transport of the delivered products and their accessories will be borne by Print4student.be until the physical receipt of the delivered product.
It is expressly agreed that the responsibility and risk of the delivered products and their accessories shall be borne by the Customer from the time of ordering.
ART 12 - RIGHT OF RETENTION
Print4student.be has the right not to release goods or products of any kind until the Customer has fulfilled all payment obligations to Print4student.be, including principal, interest and costs.
Print4student.be keeps the right to repossess all goods and accessories immediately, regardless of where they are located, in accordance with this provision.
ART 13 - NON-PERFORMANCE EXCEPTION AND RESOLUTORY CLAUSE
Print4student.be can suspend the performance of its obligations if the Customer fails to perform one or more of its obligations, as described in the agreement, including payment obligations.
No compensation can be claimed as a result of Print4student.be suspending the performance of an obligation.
Print4student.be keeps the right to terminate the contract with the Customer, without prior judicial intervention, in the event of a serious breach of contract due to the Customer's fault.
The termination of the contract as mentioned in the previous paragraph does not limit Print4student.be's right to claim damages.
ART 14 - FORCE MAJEURE
Reasonably unforeseeable circumstances that would make the execution of the agreement more onerous or difficult beyond normal expectations will be considered force majeure.
In the event of force majeure, Print4student.be's obligations will be suspended for as long as the force majeure persists, and if the execution of the agreement is no longer possible, Print4student.be will be released by operation of law, without being held liable to the Customer for any obligation or other liability.
Print4student.be cannot be held liable in the event of force majeure.
ART 15 - RESPONSIBILITY
Print4student.be cannot be held responsible for the consequences of the lack of and/or inaccurate data provided by the Customer. In the event that damages are owed as a result of this, only the Customer will be liable.
Print4student.be is not and will not become the owner of the content of the printed documents. The Customer shall continue to bear the risk and be responsible for any damage caused by them.
Print4student will only be responsible for direct damage caused by non-compliance with its obligations, and to the extent that such damage is caused by intent, gross negligence or fraud.
Print4student is not responsible for any other errors or for indirect damage, such as, but not limited to, collateral damage, loss of profit, lost savings or damage to third parties.
In any event, Print4student.be's liability is limited to the invoice amount of the Customer's order, or to the part of the order to which the responsibility relates.
ART 16 - DATA PROTECTION
Print4student.be will keep proof of the transaction, including the invoice, communications, orders and payments, in its computer systems under reasonable security conditions for 30 days.
Print4student.be is committed to respecting the Customer's privacy when processing and using his personal data. In this respect, Print4student refers to the privacy policy on its website www.print4student.be, of which the Customer acknowledges having read.
ART 17 - APPLICABLE LAW AND JURISDICTION
Any dispute or difference relating to the validity, interpretation or execution of these general terms and conditions shall be settled amicably in the first instance.
If the customer is a consumer, disputes arising out of or in connection with this contract may also be settled in accordance with the procedure provided for by the European platform for online dispute resolution, available at the following link: ec.europa.eu/consumers/odr.**
In the absence of an amicable agreement, the dispute will fall under the exclusive jurisdiction of the courts of Brussels.
* The standard form is available at the following link: https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf (accessed on 30 January 2021)
** The European Online Dispute Resolution Platform provides a system for the out-of-court settlement of disputes arising from contractual relations between a consumer and a professional seller in accordance with European Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online settlement of consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC. The existence of the above-mentioned platform must be indicated in the general terms and conditions of sale and a link to the platform must be included in the trader's website or general terms and conditions in accordance with Article 14 of the above-mentioned European Regulation.